Question 1

When will my order be dispatched?

Accepted Answer

Australia delivery is available to all areas via a third-party logistic company chosen by Junnie Coffee Workshop. 
 
Coffee orders
To ensure the freshness of your coffee orders please note that we roast weekly on a Tuesday.
 
Orders received by 12pm Monday before our roast day will be processed that week. Orders placed after 12pm Monday will be included in the following weeks production schedule.
 
If you have any questions about the scheduled roast date of your order, please contact us.
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Non coffee orders
Junnie Coffee posts all other orders as near to practicable within three working days of order placement. 
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View our Shipping Policy

Question 2

I am not 100% satisfied with my order. What return options are available?

Accepted Answer

Consumable goods
We make every effort to manage and continuously improve the quality of our consumable products through our quality control process. If you are unsatisfied with any consumable purchase you have made from the site for any reason, please contact us via our contact page or email junniecoffeeworkshop@gmail.com to discuss your replacement or credit note options.
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Please note, requests for returns must be raised with us within 14 days of shipment date, subject to proof of purchase date and price. At the time of contact, please provide your name, order number, date of purchase, description of goods, reason for return request.
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Non consumable goods
If you are not 100% satisfied with any equipment purchased from the website, please refer to the warranty set out on each individual product/Company website. For Example, French Press are covered by Bombora warranty. If goods received have been wrongly described and are different to the product displayed on the website you can choose between a refund, exchange or credit.
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Please note:
All merchandise items must be returned in original new condition including all original packaging.
Original shipping charges are non-refundable.
All return shipping charges must be prepaid by the sender. Junnie Coffee will not cover return postage costs.
Refunds, if made, are made only by electronic funds transfer, back to the original payment method/account. It is not practicable for cash refunds to be made.

Question 3

What is ‘fresh roasted’ coffee and how long will my coffee last for?

Accepted Answer

The term ‘fresh roasted’ infers that the coffee was roasted within 24 hours. Typically we strive to dispatch your order within 48 hours of being roasted, which means that by the time your order arrives at your doorstep (3-6 days after roasting), it is still ‘fresh’ and ‘rested’, allowing for some de-gassing. At this point, it will be primed for usage. We find that well-roasted and well-stored coffee is at its peak between 7 days and 1 month after roasting.

Frequently asked questions

When will my order be dispatched?

I am not 100% satisfied with my order. What return options are available?

What is ‘fresh roasted’ coffee and how long will my coffee last for?